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Privacy Policy

Rossendale Physiotherapy & Sports Injuries Clinic is committed to protecting your personal information.

“Personal information” means any information that is capable of identifying you. “We” means Rossendale Physiotherapy and Sports Injuries Clinic.

We treat your privacy seriously. This privacy policy is to let you know how we promise to look after your personal data and information.

How we collect your data

Your personal information is collected directly from you or via our online booking system, or from a referrer e.g. your surgeon. This may be information received by us by letter, fax, email, SMS or telephone.

Why we collect it

We collect, process and store data because we have a legal obligation to do so. It is limited to what is necessary, adequate and relevant to your care and treatment.

We use this information:

  • To provide a legal record of any treatment or advice we give
  • To ensure continuity of care
  • To contact you in regard to your ongoing treatment including sending exercises by email. We use a third party for this service – Physiotec – which is based in Canada but is compliant to the General Data Protection Regulation 2018
  • To contact you if new information or treatments become available that may be of benefit to you.

Where is your data stored?

We use electronic records that are hosted by a third party (Blue Zinc IT Ltd). All information is kept in an encrypted file that directly relates to your episode of care.

Who we share your data with?

We may pass information with your permission to other medical professionals who may be involved in your care; this may include GP’s, Consultants or other Health and Care Professions. If information is passed on in the form of a written letter, which is given to you, the letter becomes your responsibility and the protection of its contents is your responsibility.

If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.

We may pass on information to your insurance company e.g. to allow them to make funding decisions or for invoicing purposes. We may use your information for quality feedback purposes.

We may use your information for audit purposes.

We do not pass on your information for commercial purposes.

How long do we keep personal information?

We have a legal obligation to retain records for 8 years after the conclusion of treatment. If the record relates to a child or a young person, the records must be kept until the patient’s 25th birthday or 8 years after death. We may retain records indefinitely.

How do we protect your information?

We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.

Our website contains links to external sites, (Health & Care Professions Council, Physio First, CSP & One Dance UK) these sites have their own privacy policy and we are not responsible for their content, you should check their privacy policy prior to submitting any personal information.

All information collected by paper is securely shredded by Lancashire Shredding Ltd and is certificated. Any messages on the answer machine are deleted once your records are updated.

Your rights

We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.

You have the right within GDPR to see what data we have stored about you. You also have the right to withdraw your consent.

If you have any questions regarding your data or our Privacy Policy please do not hesitate to contact us at or 01706 240034.

If you believe Rossendale Physiotherapy has not complied with your data protection rights, you can complain to the Information Commissioners Office (ICO).

All changes to our Privacy Policy will be notified on our website.

Practice Hours

Rossendale Physiotherapy and Sports Injuries Clinic is open at the following times:

Monday: 8.00am - 7.00pm
Tuesday: 8.00am - 7.00pm
Wednesday: Closed
Thursday: 8.00am - 7:00pm
Friday: 8.00am - 7:00pm
Saturday: Closed
Sunday: Closed

Click here for map & directions


Useful Links

Chartered Society of Physiotherapy
Health & Care Professions Council
Physio First
One Dance UK

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Rossendale Physiotherapy and Sports Injuries Clinic© Copyright Rossendale Physiotherapy and Sports Injuries Clinic
237 Bacup Road, Rawtenstall, Rossendale, Lancashire, BB4 7PA
Tel: 01706 240034 Fax: 01706 230882 Email: Web:

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